SPIRIT AIRLINES FLIGHT 200 & FLIGHT 295 Houston IAH to Chicago ORD
Saturday 2/8/2014:
Hello BossLikeUs, We are from Houston and read your Entertainment news every day and hope that you post this Spirit Airlines Review on your site for us. This is something that we feel everyone should be aware of, Thanks in advance.
How can I explain my first trip with Spirit Airlines....? One word... WOW. However, I didn't come here to just say wow, so please allow me to further explain.
I booked my flight a month in advance for a trip from Houston, TX to Chicago, IL. My flight is scheduled to leave at 6:25am and the ETA (Estimated Time of Arrival) was 8:55am, now since we've heard that Spirit makes you pay for a new ticket if you are late for the flight, we made sure that we came an hour early! As soon as we get checked in and to our terminal we've noticed that no one is at the desk
We figured that it was no big deal because we still had an hour before boarding so what’s the rush, plus the screen popped on to let us know that everything was fine and that the plan is schedule to leave on time.
The great news is that we left on time and even made it to the airport early, the pilot took off and landed perfectly... at that moment I thought...wow all those Bad reviews about Spirit Airlines were crap and those people just exaggerated the whole thingNow let’s gets to the returning trip.....
We got there an hour early as normal, there were people at the desk this time, very young and playful, didn't really care to answer simple questions that other customers had and weren't every knowledgeable about the company at all but, of course no one really thought much of it because they were young.
Now our return flight was stated to Board around 7:55pm & Take off around 8:40pm.
7:50 hit and everyone was packing up their thing to prepare for boarding and in less than a Minute the Screen stated that we would be delayed for an hour (meaning that take off wouldn't be till 9:40pm instead of 8:40pm) No one thought to much of it because delays happen and plus we just seen the Pilot and the rest of his flight crew boarding. Now within that hour we take another look at the screen and the flight has been delayed another 2hrs.
Now everyone in the waiting room are getting frustrated but are keeping their cool however, the announcers have failed to let us know why the flight is being delayed and once the flight was delayed another hour we were told that the plane was having mechanical problems and around that same time the pilot and his crew walk off the plane with their luggage and states that they will have to switch planes and then walked off.One of the announcers then got on the speaker once the pilot and his crew leaves and then tells us that we are waiting on a plane to come from Florida to Chicago and states that they will be here shortly, now this is around 10pm and within that 10 O'clock hrs. 2 spirit planes came in the screen updates stating that our flight is now delayed till 12:07am
You can only imagine everyone frustration, there were elderly, sick, and disabled customers waiting for this flight and would like to know if this flight is really coming from Florida because they need to sleep, eat, etc.
Side note: around this time everything except McDonald's is open however McDonald’s is on another end of the airport.
With no other choice but to wait, customers are frustrated but get excited because the Florida Flight 464 came in around 11:40pm
The pilot and his crew returned and they hoped on the plane to set up and clean up but once again we haven't heard a word or boarded and its way passed 12:07am more like 1am and we are then told that
THE BREAKS ON THE PLANE NEED TO BE FIXED!!!!
Please come on, are you telling me that Florida came in on bad breaks?!!!
So it is now around 2:00am and everyone is tired, hungry and are now begging for Spirit to just tell us that the flight is canceled so we can all just Get a room and sleep and just re-book our flight to leave on Sunday
But NOOOOO Spirit's workers stated with the rudest attitudes that they don't know what the hold up is on the breaks getting fixed on the plane but they do know that the flight is not canceled and even if we cancel this flight we can rebook till Monday, due to the fact that the Sunday flight is booked already.
Let’s skip forward to the DRAMA, it is now 3:40am and you can look out the window to see that the Pilots are no longer in the Pilot seats on the plane and another rude Announcer comes up to the mic and announces that the plane is now fixed HOWEVER, the Pilot and his crew have TIMED out and can no longer fly us out and there is no other pilot or crew here right now that is licensed to fly us out tonight but DON'T WORRY, they have another Crew coming in that will be able to fly us out. Now as the announcer is speaking, Customers are getting angry and during all of this the flight schedule has updated to 5:30am for departure.....
Customers are heated!!!
The workers did not seem to care about getting customers out but more so about getting themselves out of helping us and that when the customers demanded some type of answers and the workers did not have anything or anyone to direct us too
Now in the mist of the uproar the cops had to be called because one of the workers felt threaten and someone from Spirit came to tell us that $100 flight credit has been applied to our account toward our next flight with them and gave us $21 vouchers to use but the bad part about that is that no one was open expect McDonald's which was on the other side of the airport and it was hard for some of the elderly to even get there.In the end we ended up leaving around
5:43am and arrived in Houston at 8:20am!!!!!!
To sum up the whole trip spirit airlines is highly unprofessional and a will sadly become disappointing trip to anyone that fly’s with them.... but hey....
You get what you pay for right??
